FAQ

Find answers to common questions about creating an account and shopping with PolarPlus.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on pricing and availability.

How can I contact customer support?

You can reach our customer support team via email at support@example.com or by calling our toll-free number at 1-800-555-0199. We are here to help you!

Is there a warranty on your products?

Yes, all our products come with a one-year warranty against manufacturing defects. Please keep your receipt as proof of purchase.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. Your payment information is securely processed to ensure your safety.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number on our website to track your order's status.

Do you offer international shipping?

Yes, we ship to select countries outside the United States. Shipping costs and delivery times may vary based on your location. Please check our website for more details.

How should I care for my cold storage gear?

To maintain the quality of your cold storage gear, we recommend washing it in cold water and air drying. Avoid using bleach or fabric softeners, as they can damage the material.

How do I choose the right size?

We provide a detailed size guide on our website. Measure your body according to the instructions and compare it with our size chart to find the best fit for you.

What is your return policy?

You can return any unused items within 30 days of purchase for a full refund. Items must be in their original packaging and condition. Please contact our customer service for return instructions.

What is your shipping policy?

We offer free shipping on all clothing orders over $500. Orders are typically processed within 2-3 business days and shipped via standard shipping methods. You will receive a tracking number once your order has shipped.

Still have questions?

We're here to assist you!